Frequently Asked Questions
How do I book a ride with Rad Transport?
Booking a ride is simple! You can book directly through our website, give us a call at (970) 637-0892, or send us an email. We recommend booking at least 24 hours in advance to ensure vehicle availability, especially during peak ski season and holidays.
How far in advance should I book?
We recommend booking as early as possible, especially during peak travel seasons (ski season, holidays, and summer). For airport transfers, booking at least 24-48 hours ahead is ideal. For special events like weddings or large group trips, we suggest booking several weeks in advance to secure your preferred vehicle and time.
What airports do you serve?
We provide transportation to and from four airports in the region: Durango-La Plata County Airport (DRO), Telluride Regional Airport (TEX), Montrose Regional Airport (MTJ), and Cortez Municipal Airport (CEZ). Whether you're flying in for a ski trip or a business meeting, we'll be there to pick you up.
Do you monitor flight arrivals for delays?
Yes, we actively monitor all incoming flights in real time. If your flight is delayed, we automatically adjust your pickup time so there's no need to call or worry. Your driver will be waiting when you land, no matter when that is.
What happens if my flight is delayed or cancelled?
If your flight is delayed, we track it and adjust your pickup accordingly at no extra charge. If your flight is cancelled, contact us as soon as possible at (970) 637-0892 and we'll work with you to reschedule or issue a full refund.
What vehicles are in your fleet?
Our fleet currently includes the GMC Yukon Denali, a premium full-size SUV perfect for up to 4 passengers with ample luggage room, and the Mercedes-Benz Sprinter, which comfortably accommodates up to 14 passengers — ideal for group trips, corporate outings, and events. All vehicles are meticulously maintained and equipped for Colorado's mountain roads.
How many passengers can you accommodate?
Our GMC Yukon Denali seats up to 4 passengers comfortably, while our Mercedes-Benz Sprinter accommodates up to 14 passengers. For larger groups, we can coordinate multiple vehicles. Contact us at (970) 637-0892 to discuss your group size and we'll arrange the perfect setup.
What areas do you serve in Colorado?
We specialize in luxury transportation throughout Southwest Colorado, including Durango, Telluride, Montrose, Cortez, Silverton, Pagosa Springs, and Purgatory Resort. We also serve surrounding mountain communities and can arrange long-distance trips to other Colorado destinations upon request.
Can I book a round trip?
Absolutely! Round-trip bookings are available and often the most convenient option for airport transfers or day trips. Simply let us know your full itinerary when booking, and we'll take care of both legs of your journey.
Do you provide child or car seats?
Yes, we provide complimentary child and car seats upon request. Just let us know the age and weight of your child when booking so we can have the appropriate seat installed and ready for your pickup. Safety is always our top priority.
What is your cancellation policy?
Cancellations made at least 24 hours before the scheduled pickup time are fully refundable. Cancellations made less than 24 hours prior to pickup are subject to a 50% cancellation fee. No-shows are charged the full fare. We understand plans change — please contact us as early as possible if you need to adjust your reservation.
Do you offer group or corporate rates?
Yes, we offer competitive rates for corporate accounts, recurring bookings, and large group transportation. Whether you need regular airport shuttles for your team or transportation for a corporate retreat, we can create a customized package. Contact us at (970) 637-0892 to discuss your needs.
Is gratuity included in the price?
Gratuity is not included in the quoted fare. Tips are always appreciated and can be given directly to your driver or added at the time of payment. Our drivers go above and beyond to provide a first-class experience.
Do you offer ski equipment transport?
Yes! Both our GMC Yukon Denali and Mercedes-Benz Sprinter have ample cargo space for skis, snowboards, boots, and other gear. We regularly transport guests to and from Purgatory, Telluride, and other ski areas with all their equipment. Just let us know how much gear you're bringing so we can plan accordingly.
Can I bring food or drinks in the vehicle?
Yes, our vehicles are BYOB-friendly! Feel free to bring your own beverages and snacks to enjoy during your ride. We want you to relax and enjoy the journey through Colorado's beautiful scenery.
Do you offer transportation for special events?
Absolutely! We provide transportation solutions for weddings, corporate events, bachelor and bachelorette parties, ski trips, concerts, and more. Contact us with your event details and we'll tailor a transportation plan to meet your exact needs, including multi-vehicle coordination for larger events.
How do you ensure passenger safety?
Passenger safety is our top priority. Our drivers are highly experienced with Colorado's mountain roads and winter driving conditions, and all receive specialized training. Every vehicle is equipped with winter tires, undergoes regular maintenance, and is fitted with dashcams for added security. Our drivers are also NDA-trained for clients who require discretion and confidentiality.
How do I contact Rad Transport?
You can reach us by phone at (970) 637-0892, through our website's contact form, or by email. We're available to answer questions, provide quotes, and help you plan your transportation. Don't hesitate to reach out — we're here to help make your Colorado travel experience exceptional.